Timeline – 10 days or less from the time of delivery. In case of any manufacturing defect or software problem, we will initiate the refund/replacement. It is mandatory to have the bill along when processing for the issue.

• Kindly get in touch with us through the details mentioned in the ‘contact us’ option for a speedy return/replacement process. If you are unable to reach us, then we shall not be liable for the failure to refund/replace for the order.
• If our customer support determines that your problem qualifies under warranty, then you can send us the product back on the address mentioned in our ‘Contact us’ and we’ll initiate the further process.
• Make sure to pack the products correctly in original packaging so that they are eligible for return.

Note – The products which require a return or replacement have to be self-shipped by you for which no charges shall be paid by us.

If you have not received the order then you can call us on +91 7340885700 or send us an e-mail on support@getentrada.com. Our support team will revert to you at the earliest.

Note – We are available for online support from Monday-Friday (9 am to 6 pm IST). Inquiries received on weekend will be reverted at the earliest.

If you do not get your refund/replaced product within 20-25 business days, then you may contact us. We will be happy to assist you.

Note – We do not arrange any pick up for any product.

• Any returns after 10 days from the date of delivery will not be accepted
• Any product damaged or broken will not be accepted. Make sure that product is in same condition as well as in the original packaging.
• One should make sure about the contents of the package while returning. Anything found missing, the product will not be returned.

• To cancel your order, you can mail us at support@getentrada.com or you can directly call us on +91 7340885700
• We can cancel your order only if the shipment has not been dispatched from our end.
• Your order will only be cancelled once you have received revert for cancellation from our side.

Once our customer care representative validates your return request, you will be informed regarding your cancellation by email or a call.

You can get in touch with our customer support team on the details mentioned in the ‘Contact us’ option.

Note – We are available for online support from Monday-Friday (9 am to 6 pm IST).

We pride ourselves in being able to provide hassle-free warranty services and returns.

1. Our Dash Cams are covered by a 6-month limited warranty against any manufacturing defects from the date of purchase.
2. Note – Any Damage caused by Accident or normal wear and tear is not covered under the warranty. We assume no liability for any accident, injury, death, loss or other claim related to or resulting from the use of this product. In no event shall we be liable for incidental or consequential damages related to or resulting from the use of this product or any of its parts.
3. In case of warranty or Repair, make sure that the product must be carefully packed with enough protective packaging so that they reach us safely during transit.
4. Products that are not packaged properly and get damaged during transit will not be eligible for warranty or repair.

Refund of a product is allowed only under the following circumstances:

1. If the product delivery takes more time than promised (reasons like natural calamities, delay due to the logistics partners, unavailability of the customer, etc are covered under exceptions and a refund will not be entertained under such circumstances).
2. We do not take any responsibility of a delay in refund because of the delays made by the bank, calamities or national holidays.
3. A customer can ask for a refund if the specification of product received is not as per the specifications mentioned on the website
4. A refund will not be initiated if the customer is not happy with the look of a defect free product, a physical damage not notified within 24 hours of receiving the product, an electrical surge or any damage caused by the user.

Note – Depending on the situation, the amount may be refunded after deducting the bank and delivery charges.

All shipments are delivered at no extra cost i.e. it’s absolutely free.
Orders will usually be delivered within the time frame which will be 7-9 business days.

Note – It may take up to 1-2 Business days to process, pack and ship the order. Orders that are placed during the sale may take a little more time to process.
To notify, sometimes Delivery times are influenced by product availability, geographic location, your shipping destination and the courier partner’s time-to-deliver in your location.

All items will be shipped with an invoice of the seller. In case, inadvertently, the same is not received, you may write an e-mail to us at support@getentrada.commentioning your order reference number.